FAQ

Information for your stay in a Suite or room

General conditions

Prices include our Gourmet half board per person per day.
Rates for short stays +10%.
The tourist tax of 2,50 € has to be added per person per day to the above mentioned prices

Discount for children in parents’ room (half-board)

up to 2,99 years: 70%
3 to 7,99 years: 50%
8 to 13,99 years: 30%
14 to 17,99 years: 20%
over 18 years: 10%

Extra charges

Double room for single use: + 70% on request
Full-board (min. 3 consecutive days): 30,00 € person/day

Garage box : 18,00 €/day

Pets: on request: 20,00 €/day, without meals
You can have dinner with your dog in our tyrolean - stube  (limited places)
Ab Mai 22,00 € pro Tag, ohne Futter

Deduction for B/B: -10,00 €/person/day. Meals have to be cancelled within 11.00 a.m. otherwise they won’t be deducted.
 

CHECK IN 15.00 pm – CHECK OUT 10.00 am.
Early check in and late check out on request.
 

Booking confirmation and deposit:
To secure Your booking we kindly ask for a deposit. Payments accepted are credit card and bank draft (Cassa di Risparmio di San Candido IBAN = IT42 I060 4558 7900 0000 00 30 000 Bic number = CRBZIT2B078)
 

Cancellation policy:
14 days prior arrival = 10% of the total amount,
13 – 7 days prior arrival = 30%,
6 – 3 days prior arrival = 50%,
2 – 0 days = 100%.
In case of earlier departure 70% of the total sum has to be paid + the days actually spent.

Cancellation policy SUMMER 2020 - POST COVID-19:

SOLO direct reservations:

  • until 30.06.2020: 24 h prior arrival
  • 01.07. - 31.07.2020: 7 days prior arrival
  • 01.08. - 30.08.2020: Standard cancellation policy – see above
  • 01.09. – until end of season: 3 days prior arrival

Travel assurance

New! Though still existing pandemic status the European Travel Insurance covers in case of Corona illness since May 29 th 2020. More detailled information here.

Accepted payment methods:

cash (max. 1.999,00 €), credit cards (Visa, Mastercard, Eurocard) and cash point cards.

Suites and rooms

Suites and rooms

More
Apartments

Apartments

More
Gourmet

Gourmet

More