FAQ

Information for your stay in a Suite or room

General conditions

Prices include our Gourmet half board per person per day.
Rates for short stays +10%.
The tourist tax of 2,50 € has to be added per person per day to the above mentioned prices

Discount for children in parents’ room (half-board)

up to 2,99 years: 70%
3 to 7,99 years: 50%
8 to 13,99 years: 30%
14 to 17,99 years: 20%
over 18 years: 10%

Extra charges

Double room for single use: + 70% / + 80% on request
Full-board (min. 3 consecutive days): 30,00 € person/day

Garage box : 18,00 €/day

Pets: on request
not allowed in Comfort and Deluxe room
26,00 €/day, without meals
Medium size: 32,00 €/day, without meals

You can have dinner with your dog in our tyrolean - stube  (limited places)
Any damage caused by the dog has to be payed by the owner at the check out.

 


Deduction for B/B: -10,00 €/person/day. Meals have to be cancelled within 11.00 a.m. otherwise they won’t be deducted.
 

CHECK IN  Rooms 3 pm - Apartments 4 pm
 CHECK OUT 10 am
Early check in and late check out on request.
 

Booking confirmation and deposit:
To secure Your booking we kindly ask for a deposit. Payments accepted are credit card and bank draft (Cassa di Risparmio di San Candido IBAN = IT42 I060 4558 7900 0000 00 30 000 Bic number = CRBZIT2B078)

Cancellation policy:
In case of national or international traffic ban, it is possible to postpone your booking without extra charges.


15 days prior arrival = 10% of the total amount,
14 – 7 days prior arrival = 30%,
6 – 3 days prior arrival = 50%,
2 – 0 days = 100%.
In case of earlier departure 100% of the total sum has to be paid + the days actually spent.

Travel assurance

Though still existing pandemic status the European Travel Insurance covers in case of Corona illness since May 29 th 2020. More detailled information here.

Accepted payment methods:

cash (max. 999,00 €), credit cards (Visa, Mastercard, Eurocard) and cash point cards.

PARADISE NOW!
 

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